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CALL US TOLL FREE 877-924-6206
 

 

Ordering Policy

Please read hrough the following information before placing your next chocolate order. 

Take advantage of Choconet Chocolates customizing services to create your own unique gift, promotional premium, favor with delicious chocolate. Fine chocolate in a smart, beautifully designed package sets you apart and says a lot about your good taste. Customer satisfaction is always guaranteed. 

If you would like to place an order for custom chocolate, please call us Toll-Free at (877) 924-6206 or fill out our Contact form. 

We prefer to confirm all custom orders with you by phone due to the level of customization involved, and to ensure that every detail has been discussed on your order. Our customer service department is ready to help with your order 8:30 AM to 5:30 PM Monday -Friday Eastern Time. 

Important Customer Service Areas:

Q. When do I need to order a custom chocolate mold? 

A. If you want the item you are interested in to have a logo or company name added to it, you would need to have a custom mold produced. There is a 1 time charge of $95 for this. If we need to produce a totally new shape with a logo the mold charge ranges from $200-$350 depending on the amount of time it takes to produce. 

Q.What is the difference between a personalized mold and a custom mold option , when I am ordering custom chocolate coins? 

A.The personalized mold is a them design we have created that allows you to add your specific event information to it. A custom mold allows you to supply us with your custom artwork. 

Q.Can I get a personalized gift card added to each gift box? 

A.Yes, we can add a printed gift card to each box.Contact Customer Service at 877-924-6206 for assistance and pricing options. 

Q. What is the gift box option? 

A. Many of the 1 ounce and 2 ounce piece prices DO NOT include a gift box in the per piece pricing. If you would like your chocolate piece packaged in a gold or silver 2 piece gift box, you would indicate it in the options section. There is a $.70 per piece added to the per piece price of the item. 

Q. What is the imprint on box set up charge? 

A. This is the 1 time die charge, which is required for us to produce a metal die necessary to imprint your logo or company name on the gift box lid. 

Q. What is the running charge? 

A. It is the per piece charge for us to print on the box itself. It is automatically added to the per piece price of the item. 

Q. Can my piece of customized chocolate be wrapped in foil? 

A. Most pieces of chocolate can be wrapped in a colorful foil. We hand wrap each piece so the cost per piece may seem a bit costly, but it is well worth it. If the piece you are interested in does not show a foil option, it can not be foil wrapped. 

Q. How do I send you artwork for a custom chocolate mold, box imprint, or custom printed wrapper? 

A. Please send us vector based art for best reproduction. All text must be converted to outlines and the file must be saved as an EPS or a PDF. A high resolution TIFF of 600 DPI or higher is also acceptable. 

Q. Do I get to see what the artwork will look like on the piece I am ordering? 

A. We always want to show you a digital or faxed proof, so you know exactly what we are going to produce. If the order is an exact repeat, proofs are not provided unless requested by the client. 

Q. Is the minimum quantity set in stone? 

A. We are always looking to work with our clients and accommodate there requests. You will need to contact Customer Service at 877-924-6206 or email us at madler@choconetchocolates.com and we will try our best to give you what you need. 

Q.What if I need my chocolate delivered by a specific date for my event?

A.Indicate this in the Delivery Date area on the order page. If in doubt contact Customer Service at 877-924-6206.We want your order to arrive on Time!

Minimum Orders

Quantity minimums for Custom items are shown in the pricing tables for each individual item.

Standard Tooling and Mold Charge

Mold charge is $95 per logo; all black artwork will be raised areas on chocolate. These are one-time charges. No mold charges for Generic Stock Designs, i.e. Happy Holidays, Thank You. All molds remain the property of the factory. Three-dimensional molds will be quoted on a per job basis.

Artwork 

Black and white camera-ready art is required for customized pieces. Color separations are needed for color labels. For three dimensional images or sculptures, please send an actual model or pictures showing all sides. If art is unavailable, we can produce your camera-ready art at an additional charge to be determined by the complexity of the design.

sales@choconetchocolates.com 

Proofs 


Paper proof on request, no charge. Pre-production sample is $50.00, and will be applied toward mold charge if approved. Allow one week from receipt of camera ready art for a pre-production sample.

Production Time

Normal production time is 7-9  working days after receiving production ready art. Products in our quick-ship items section are shipped ASAP depending on availability. Rush orders are our specialty, please contact us for more information.

Packaging Options

Instead of cellophane, custom chocolates may be wrapped in gold or silver foil. Other foil colors are also available. Foiling not available on all pieces due to shape .

Drop Shipments

For low or high volume, please provide addressed labels and specific instructions. Price is $3.00 per correctly formatted address.Mailer boxes are necessary are an additional cost. Contact customer service for pricing.

Export Shipments

Shipping cost plus $20 per destination.This covers additional paperwork.Duties & Taxes extra.

Shipping Methods

Our normal method of shipment is ground delivery, UPS or FedEx. However, for warm weather shipments and close deadlines, we reserve the right to ship via one or two day air delivery. A cooler(s) will be used if weather conditions warrant it.

Overruns/Underruns 

We reserve the right to overrun or underrun by 5% to be billed pro rata.

Box Imprint

A. Hot Stamp Process - Plate charge is $60, plus a running charge of $.25 per box. For 250 boxes and under, there is an additional set up Charge of $50.

B. Silk Screen Process - Screen charge is $75, plus a running charge of $.45 per box. To match a specific logo color, PMS color match charge is $30. Spec sample of imprinted box is $60.

A recommendation will be made as to which process will be used after we have reviewed artwork.

Payment Options

All checks should be made payable to ChocoNet. We also accept Visa, MasterCard, American Express and Discover.

Order Status

If you'd like to check on the status of an order please e-mail 

sales@choconetchocolates.com 

Website Suggestions

Feel free to e-mail your website suggestions and comments to

madler@choconetchocolates.com 
78 Taylortown Road
 Montville , NJ 07045
Phone: (973) 808-2902 
Toll Free: (877) 924-6206 
Fax: (973) 402-7337

100% Satisfaction Guaranteed

Warm Weather Shipping

Nothing is better than chocolate during the hot summer months, but chocolate is a perishable product. And does not hold up well during transit unless you choose the proper shipping method. 1 or 2 Day Delivery is highly suggested when the travel path temperature is 72ºF or warmer. Our main warehouse is in Fairfield, New Jersey.

When the weather is 72ºF or warmer Choconet will use insulated corrugated cartons with reusable ice packs for an additional charge.

Perishable orders can only to be shipped Monday - Thursday for East Coast. and Monday - Wednesday for the West Coast. With the exception of overnight orders we do not ship chocolates on Friday during the worm weather months because they will sit on a truck over the weekend and melt.

If possible, try to arrange to have your chocolate delivered to an air conditioned location, such as business, where someone is able to receive your package. Often UPS will leave a package being delivered to a residential address, outside in the sun where it is likely to melt. Please let your product sit at room temperature. This will allow any product that may have gotten soft to return to normal.

To view the Current Heat Index click: Tomorrow, days 3, days 4, days 5.

The Weather Channel, Enter city or US Zip.

Returns

Whether your order is placed via the Internet or phone, please read our return policy before you place your order.

No returns on custom chocolate orders.

Due to health regulations, we are not allowed to accept any chocolate merchandise where original packaging in not fully intact.

In the event of a return, please contact customer service first, for a Return Authorization Number (RA#) and shipping instructions.

All returns must be sent to:

ChocoNet
Attn: Returns Department 
78 Taylortown Road
Montville , NJ 07045

By returning said merchandise, I acknowledge that ChocoNet, Inc., reserves the right to charge a twenty (20) percent restocking fee and that I am liable for the cost of shipping in both directions.

ChocoNet, Inc., reserves the right to refuse credit for any chocolate product that is returned in a condition where it is not suitable for resale.

Cancellation or Changes

All cancellations and/or changes must be confirmed in writing. Work started or completed prior to cancellation and/or change will incur a 20% charge and will be billed at prevailing rates.

ChocoNet will not accept responsibility for errors on verbal cancellations or modifications.

Refusal of Shipment

If you made a legitimate order from ChocoNet and changed your mind and refuse the package, we will not issue a refund under any circumstances. You will be charged to have your product reshipped back to you.

If you do not supply a correct shipping address, you will be charged the full amount for a shipping adjustment or your package will be on hold awaiting further instructions from you, but we will not refund your merchandise.

Contesting a Credit Card Charge

If you contest a charge and we have proof of delivery, you will be charged $25.00.

If you make a chargeback because you did not know what your charge was, we will bill you for the bank chargeback fee of $25.00. This will go to collections if you choose not to pay this.

Please check with us before you make a charge back for any reason.


Terms and Conditions

ChocoNet, Inc. , A New Jersey Corporation, doing business as 
FoilWrappedChocolates.com