Shipping & Delivery
Normal Production Time: For non custom stock items we can usually produce these items in 3-5 days. For custom items production time is 5-7 working days after approval of artwork. This does not include the shipping to the destination. Drops shipments as well as split shipments are also available for an additional cost .We use FedEx and UPS .If you have an event or special occasion that requires a specific in hands date we need to have that information included with the order.
Warm Weather Shipping
Nothing is better than chocolate during the hot summer months, but chocolate is a perishable product. And does not hold up well during transit unless you choose the proper shipping method. 1 or 2 Day Delivery is highly suggested when the travel path temperature is 72ºF or warmer. Our main warehouse is in Fairfield, New Jersey.
When the weather is 72ºF or warmer Choconet Chocolates will use insulated corrugated cartons with reusable ice packs for an additional charge.
Perishable orders can only to be shipped Monday - Thursday for East Coast. and Monday - Wednesday for the West Coast. With the exception of overnight orders we do not ship chocolates on Friday during the warm weather months because they will sit on a truck over the weekend and melt.
If possible, try to arrange to have your chocolate delivered to an air conditioned location, such as business, where someone is able to receive your package. Often UPS will leave a package being delivered to a residential address, outside in the sun where it is likely to melt. Please let your product sit at room temperature. This will allow any product that may have gotten soft to return to normal.